Why Deal with Misbehaving Technology When There’s a Better Way?

Sometimes, it can seem that business technology is a bit like the weather—just wait five minutes, and it’ll change. However, for a small business, those changes can sometimes feel less like a refreshing breeze and more like a localized thunderstorm inside your server room. Of course, when you're busy running a business, you shouldn't have to be an amateur sleuth to figure out why your Wi-Fi is acting up.

Here are a few common technology oddities your team might encounter, along with how a proactive partner keeps the "glitches" at bay.

Peripherals with Minds of Their Own

Have you ever walked into the office to find your printer has churned out fifty pages of gibberish, or perhaps your mouse cursor is skittering across the screen like it’s chasing a laser pointer? Before you call an exorcist, realize that this is often a driver conflict or a network handshake gone wrong.

When you work with us, we don't wait for your hardware to go rogue. Utilizing centralized patch management, we ensure every element of your IT infrastructure—from the keyboard to the cloud—is running the latest, most stable software. We keep the ghosts out of the machine so you can focus on your bottom line.

"Zombified" Computers

Is your office workstation suddenly moving at a snail's pace, with the cooling fans spinning loud enough to reach terminal velocity? Your computer might be a "zombie" and yes, that’s the actual term for it. A zombie is part of a botnet—a network of infiltrated devices—where hackers use your processing power to mine cryptocurrency or launch attacks elsewhere.

To prevent this from harming your business, we use behavioral analysis tools that detect anomalous CPU spikes. If your computer starts working overtime for someone else, we shut it down faster than a door on a cold winter night.

Endless Updates that Interrupt the Day

Stop me if you’ve dealt with this before: you have a massive presentation in five minutes, and Windows decides it’s the perfect time for a mandatory 45-minute update. It’s a real pain… and it only seems to happen when there’s a critical conflict.

At Capital Technology Group , we manage the when and how of updates. We’ll proactively schedule maintenance during off-hours, applying any updates to your systems while you sleep. We’ll help keep you from ever having to tell a client that your device decided they could wait.

Information Silos

Collaboration is just as important for your technology as it is for your team. Does it ever feel like your CRM doesn't talk to your accounting software, and your email marketing is on a completely different planet? These data silos result from critical information being stored separately. Imagine a collection of jigsaw puzzles with all the pieces sorted by shape instead of what puzzle they’re for, and you get the idea of how frustrating it can be.

Instead of having to go on a scavenger hunt for every piece of information, we’ll help bridge the gaps between your tools so data can flow seamlessly wherever it is needed. 

We’ll Help Make Sure Your Network Works, and Works for You

Wouldn’t you rather work with reliable technology that performs as expected, supporting your efforts? That’s what we can help provide.

Give us a call at (501) 375-1111 to learn more about how we can turn your technology into an asset that you don’t have to worry about.