Capital Technology Group Blog

With the efficiency that AI has unlocked for businesses, there’s been a trend amongst business leadership to implement it at every opportunity. This is a mistake, as it tends to accelerate low-value processes and procedures and give them the appearance of legitimate operational progress.

Empowering a wasteful process doesn’t help make it more worthwhile. It multiplies the waste it generates and hides its inefficiencies. Let’s talk about these detriments, starting with how to cut through the noise.

Question: What would you think if you looked at your IT department’s queue and saw zero support tickets in the hopper? On the surface, this seems great—everything appears to be working, after all—but looks can be deceiving.

What if, instead of you having no issues at all, your reporting systems are too much of a hassle for your team members to utilize, and as a result, they have neglected reporting issues in favor of developing their own workarounds?

When we talk about IT security or business continuity, the conversation often gets lost in technical jargon like encryption layers or redundancy. For a business owner, these can often feel like abstract costs rather than strategic investments. Downtime, however, is one number that you don’t want to feel abstract, and it shouldn’t be treated as such. To justify your IT spending, you need to know how much revenue your business is leaving on the table due to technical issues.

Connecting to a public Wi-Fi network is, at best, a roll of the dice, and more often than not, foolhardy and actively dangerous. Meant as a convenience, it is most convenient for someone trying to monitor your network traffic. These networks, maintained by a third party, are left wide open by design… making them in no way trustworthy, particularly for business purposes.

Checking a box on an insurance application used to be enough to get your business covered. Not anymore. Since cybercriminals have caused significant problems over the last few years, insurance companies are aggressively altering their rules to protect their own finances.