Capital Technology Group Blog

Capital Technology Group has been serving the Arkansas area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Proactive IT vs Reactive IT

Proactive IT vs Reactive IT

You might hear us discuss the benefits of “proactive IT maintenance” all the time, but what does the word “proactive” really mean for technology management? Today, we want to demystify some of the jargon surrounding proactive IT and show you just how great of a value proposition it really is.

Proactive vs. Reactive

Before we can really understand the idea of being proactive, we first need to examine the concept of being reactive.

The state of being reactive, or reacting to some sort of internal or external agent, could be considered the default state of most businesses' IT management and maintenance—before the advent of managed IT solutions, anyway. Businesses would go about their daily business, only reacting or taking action to resolve technology issues when they would occur (which, turns out, is pretty common if you’re not actively taking measures to prevent them in the first place).

Being proactive, on the other hand, is the exact opposite. Instead of waiting around for things to go wrong, you imagine the things that could happen and take preventative measures to ensure that they don’t happen—or, in some cases, ensure that you are ready to handle them if/when they do.

The Benefits of Proactive IT

IT is one area of your business where you absolutely need to be proactive, as a handful of unfortunate circumstances at the right time could completely put an end to your operations and your dreams for your business.

  • Cost savings - If you experience fewer technology problems, then you’ll naturally have less to worry about in terms of both downtime and replacing faulty equipment. You are effectively using a smaller and more predictable monthly expense to prevent slight issues from escalating into major problems. 
  • Greater security - This is one area where being proactive is an absolute necessity. The last thing you want to do is experience any sort of security breach. Not only are they bad for your reputation, but they could lead to costly fines due to regulations in your specific industry. Do yourself a favor and practice proactive security before it’s too late.
  • Increased productivity - If you are working to prevent technology problems, your staff will experience fewer of them, leading to more productivity overall. This means less time getting frustrated with your technology and more time spent on the work your business should be doing.

Take Advantage of Proactive Solutions Today

Capital Technology Group can help your business with our managed IT services. We utilize a proactive approach to our technology management services, and we will work tirelessly to ensure that you experience minimal disruptions to your day-to-day operations. To learn more, call us today at (501) 375-1111.

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